Guides and Resources
Rolling Out Surcharge Across Locations: What Works (and What Doesn’t)
Rolling out a surcharge program at one location is relatively straightforward. But scaling that same approach across multiple sites, each with different teams, workflows, and customer expectations, requires more than just updating a few terminals. From what we’ve seen, the most successful rollouts aren’t just about flipping a switch. They’re…
EFT, ACH, or Wire? The Ultimate Guide to Cross-Border Payments
As businesses expand across borders, working with international clients, contractors, or suppliers is becoming more common. But when it comes to moving money between countries, especially across the Canada-U.S. border, the process can be trickier than expected. Many business owners are familiar with EFT payments in Canada or ACH transfers…
Surcharges in Wellness: What Patients Actually Think (and How to Roll It Out Smoothly)
In today’s wellness economy, transparency matters as much as touch. Whether your clinic specializes in cosmetic injectables, laser treatments, body sculpting, or acupuncture, one thing remains constant: clients want to understand what they’re paying for, and why. For many clinic owners, the idea of adding a credit card surcharge feels…
Why 30% of Canadian Restaurants Are Switching to Surcharge in 2025
The Modern Restaurant Dilemma It’s not the big things breaking your margin; it’s the slow, invisible drip. While inflation and rising food costs dominate the headlines, a quieter shift is taking a toll behind the scenes: alcohol sales are dropping. For decades, alcohol was the cushion that kept restaurants afloat.…
Surcharging Across Canada: What Legal Professionals Need to Know (2025)
As credit card processing fees continue to rise, professionals in every industry are looking for ways to offset those costs without alienating clients or violating local regulations. For Canadian law firms, the challenge is twofold: ensure compliance with provincial consumer laws and law society trust accounting standards, while maintaining transparent…
Recession-Proof Your Dealership: How Surcharge Programs Drive Profit in 2025
How Pass-the-Fee Models Help Dealers Stay Profitable During Economic Uncertainty Why This Matters: As the auto industry faces tightening margins, slower inventory turnover, and cautious consumers, many dealerships are bracing for a new kind of financial pressure. Interest rate hikes, inflationary costs, and shifting buyer behaviour are creating a storm…
Customer Choice vs Hidden Fees: Why Transparency Wins in 2025
In 2025, transparency isn’t just a nice-to-have. It’s a competitive edge – and for many businesses, a survival strategy. As consumers become more informed, connected, and values-driven, the old game of hidden fees and fine print is losing traction. Instead, a rising wave of behavioral economics and generational preferences point…
Pass-the-Fee Starts Here: Why Fixed Ops is the Best Launch Point
For dealerships implementing pass-the-fee or upgrading their payment systems, some of the most impactful changes start not at the front desk or showroom floor, but in the back-where margins are protected and customer loyalty is earned. Launching in the Parts and Service departments – where transactions are frequent, lower ticket,…
5 Steps to Launch a Compliant Pass the Fee Program in your Dealership
When done right, a pass-the-fee program is one of the most straightforward, high-impact ways for dealerships to protect their margins. But success isn’t just about flipping a switch – it’s about launching with confidence, compliance, and clarity. From legal obligations to staff preparation, this is your go-to checklist for rolling…
How One Dealer Group Saved $366,886 with a Pass the Fee Rollout
For modern dealership groups, margin compression is a constant challenge. Between rising operating costs, credit card fees, and pressure to maintain CSI scores, profitability is often dictated not by how much you sell, but by how efficiently you operate. That’s why one national dealer group made the decision to implement…
