When Amanda Hamilton Interior Design (AHID) approached us, they were grappling with a maze of billing complexity: multiple platforms, manual tasks, and constant client payment reminders. Handling everything from high-end design fees to purchasing furniture and fixtures, they found themselves spending more time on administrative work than on what truly matters—designing beautiful spaces. That’s where Rescue Payments stepped in.
The Challenge: Tangled Billing Processes
AHID’s billing approach was split across several systems. They used QuickBooks for day-to-day finances, a design software for orders and estimates, and a separate tool for time-tracking and invoicing. Additionally, they had to manually enter credit card details and send payment reminders, which significantly increased their accounting workload.
“So there is complexity when it comes to merging all of those platforms together, trying to make it as clear as we can for our clients.”
Staff members spent hours tracking down payments and approvals. Even when clients were ready to pay, AHID had to find the time to process cards one by one. As Rachelle noted:
“If we did get approvals—‘please run my card’—I also had to find the time to actually sit down and manually enter all of our clients’ card details, which is how we previously did it.”
With 60 to 80 active projects, sometimes up to 100, the team needed a more efficient, centralized solution.
Our Solution: One Seamless Platform
After implementing Rescue Payments, AHID consolidated multiple billing tasks into a single system. Instead of juggling various platforms, invoicing and transactions now flowed through Rescue Payments, giving them a clear overview of all their ongoing projects and fees.
Clients gained the freedom to pay at their convenience—a feature that greatly reduced the amount of time AHID spent on follow-up emails. By setting up recurring or automatic payments, the firm eliminated manual data entry and minimized the risk of missed invoices.
The Results: Efficiency, Savings, and Happier Teams
The impact was immediate: AHID’s administrative workload dropped significantly. Tasks that once required multiple logins, tedious data entry, and email reminders became automated. According to Rachelle:
“I definitely have got a lot of time back.”
Beyond saving time, adopting Rescue Payments helped AHID foster a positive company culture. Their team had more capacity to focus on design creativity and invest in employee well-being—both key factors that enhance the client experience.
“One of the reasons why we moved towards this is that we really were looking at all of our expenses throughout the business and seeing what we could modify… In turn, that always affects the client, because the happier our designers are and our staff is, the better we can service them.”
Clients also appreciated the smoother, more transparent payment process. Only one client even questioned the change—an easy conversation that reaffirmed AHID’s commitment to excellent service.
“I have to say I was quite surprised at how easy the transition was… There’s basically like little action on your end, and so it was a really easy move.”
Looking Ahead
Amanda Hamilton Interior Design’s experience shows the transformative power of an integrated billing solution. By consolidating workflows and automating payments, they freed their team to focus on delivering top-tier design services and strengthening client relationships.
If your firm is wrestling with cumbersome billing procedures, consider Rescue Payments. As AHID discovered, a single platform can streamline processes, increase profitability, and boost morale across the organization—letting you focus on what matters most: creating exceptional experiences for your clients.
